Introduction

At zgladnews, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Eligibility for Returns

  • Items must be unused and in the same condition that you received them.
  • Items must be in the original packaging.
  • You must have the receipt or proof of purchase.

Return Process To initiate a return, please contact us at:

  • Email: zgladnews@gmail.com
  • Phone: (08) 9059 3681

Once your return is approved, send your item to: Address: 65 Kooljak Rd, Broadwater WA 6280, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Eligibility for Refunds

  • Returned items must be received and inspected by us.
  • If your return is approved, we will initiate a refund to your original method of payment.

Refund Process

  • Once we receive your item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will process your refund. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Partial Refunds Partial refunds may be granted for:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at:

  • Email: zgladnews@gmail.com
  • Phone: (08) 9059 3681

Non-Returnable Items

Several types of goods are exempt from being returned:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at:

  • Email: zgladnews@gmail.com
  • Phone: (08) 9059 3681

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

  • Address: 65 Kooljak Rd, Broadwater WA 6280, Australia
  • Phone: (08) 9059 3681
  • Email: zgladnews@gmail.com

Thank you for shopping with zgladnews. Your satisfaction is our priority.